Contact Us
At Florida Lottery Casino, we strive to provide you with the best gaming experience possible while ensuring your comfort and security throughout our platform. In case of any issues or queries, please feel free to reach out to us using one of the following methods:
Our live chat support is available 24/7 in English for a prompt resolution of your queries. We understand that sometimes you need immediate assistance with account-related matters, verification, technical difficulties, or even responsible gambling concerns. Our team is ready to help you navigate through any challenge and answer your questions efficiently.
For more detailed inquiries, which require a bit more time for us to research or resolve the issue comprehensively, please use our dedicated email support channel. Please note that due to volume and complexity of issues, responses may take longer than live chat requests but we guarantee a response within 24 hours.
Our help-centre is an exhaustive resource filled with answers to the most commonly asked questions. It's designed to be user-friendly, so you can find solutions on your own for common queries such as account setup, deposits and withdrawals, game rules, etc.
FAQs - A comprehensive list of frequently asked questions that cover our platform features.
View Help CentreIf you are experiencing difficulties with account verification, deposit issues, or technical problems, we're here to help. Our dedicated team will work closely with you until your issue is resolved.
If facing any of the above challenges, please contact us via live chat.
We care about your well-being and offer various tools to help you manage your gaming responsibly. For assistance with these features or for advice on managing your gambling habits, please reach out:
Live chat: available 24/7 in English.
Live Chat NowIn case of technical issues with our platform or games that you're unable to resolve through the Help-Centre, please contact our technical support team via live chat.
Live chat: available 24/7 in English.
We're committed to resolving complaints and disputes fairly. If you feel we've failed to meet our high standards, please reach out through one of the contact channels above.
Please provide as much detail as possible about your complaint.
Your first point of call is our Live Chat facility, available 24/7 in English. Our support team will guide you through the process until we resolve your issue or connect you with a specialist for more complex problems.
We offer multilingual support where possible, primarily through our English-speaking team. Spanish might also be available for broader North American coverage.
We encourage you to use the method that's most convenient and effective for your particular issue.
For any account-related issues, including security breaches or unauthorized access concerns, please contact us immediately through live chat.
Live chat: available 24/7 in English.
Live Chat NowOur website is optimized for both mobile and desktop use, ensuring a seamless gaming experience across various devices. If you encounter any technical issues on your specific platform or need assistance with our app or software, please contact us.
Live chat: available 24/7 in English.
Live Chat NowWe understand the importance of timely responses. For live chats, our team is always ready to assist; for email support, a response will be provided within 24 hours.
In cases where we're unable to resolve an issue immediately or require more information from you, please note that delays in resolution might occur.
We appreciate your patience and understanding during such times.
